Privacy Policy

Introduction

Welcome to http://arvada-crisis-counseling-therapy.denvermentalhealthcare.com (hereafter referred to as “Arvada Crisis Counseling Therapy,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data in compliance with various global privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA)
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales and Personal Information Protection Act (UCPA)
Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including our website, mobile applications, services, and products offered through http://arvada-crisis-counseling-therapy.denvermentalhealthcare.com. Please note that this privacy statement does not cover third-party platforms or services linked to our site, which have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes how we handle your personal information across various interactions:

Authorized User Activities: When you use our applications and services as an authorized user, we collect and process your data to provide the requested services.
Website Visits: Visiting our websites linked to this Privacy Policy implies that you agree to our data collection practices.
Communications: We may reach out to you via emails, calls, or text messages/SMS for various purposes, including newsletters, account updates, and promotional offers.

Personal Data Collection

We collect diverse types of personal data, which can include:

Account Information: Details associated with your user account, such as username, email address, and password hashes.
Payment Information: Credit card numbers, billing addresses, and payment transaction details for processing services or products.
Financial Information: Bank account information, investment portfolios (if applicable), and financial records related to our services.
Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique device IDs, mobile network information, and browser metadata collected via cookies or other tracking technologies.
Location Data: Geolocation data provided by your device when using our location-based services.
Feedback and Reviews: Any comments, reviews, or ratings you provide to us regarding our products or services.
Social Media Information: Publicly available data from social media platforms when users choose to connect their accounts with ours.
Product Information: Details about the products you interact with on our platform, such as pages visited, features used, and purchase history.

We obtain this data through direct user input, interaction with our systems, and automated technologies, including cookies and similar tracking tools. Third parties may also share personal data with us, governed by their respective privacy policies.

Cookies

We employ cookies and similar technologies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These ensure basic functions like login, session management, and security.
Preference Cookies: They store user preferences, such as language settings or display options.
Analytics Cookies: Used to collect aggregated data about site usage, which helps us improve our services.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and its purpose:

Financial and transaction data are usually kept for a period determined by tax laws (e.g., 7 years).
Contractual obligations may require us to store data for the duration of our agreement.
Personal data related to customer support is retained for 5 years after the last interaction.

Once the retention period expires, or when the purpose is fulfilled, we securely delete or anonymize the data.

Security Measures

We implement robust security measures to safeguard your personal information:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
Access Controls: Our systems have access controls in place, ensuring that only authorized personnel can access sensitive information.

Children’s Privacy

Arvada Crisis Counseling Therapy does not knowingly collect or solicit personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Right to be Forgotten: Request the deletion of your data under certain circumstances, such as when processing is no longer necessary.
Restriction: Limit our use and disclosure of your personal data in specific situations.
Data Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment based on your exercise of rights related to your personal data.

To exercise these rights or file complaints/appeals, please contact our Data Privacy Officer using the details provided below. We will respond to your requests as quickly as possible and within applicable legal timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions related to privacy, data requests, unsubscribe requests, or if you have concerns about our data handling practices, please contact us:

Email: contact@arvada-crisis-counseling-therapy.denvermentalhealthcare.com
Postal Address: Arvada Crisis Counseling Therapy, Privacy Team, [Address], Colorado, USA

We value your trust in our commitment to data privacy and security.